New Patient Policies

Thank you for choosing Healthy Focus as your physical therapy provider.  We look forward to working with you on your recovery to health and function.

We are a member of the Northwest Rehab Alliance, an Independent Practice Association, and provide physical therapy services for members insured by many insurance companies.

Billing Information: As a courtesy to you, we will bill your insurance company. Please bring your insurance card and any additional information they may require. It is your responsibility to completely understand your physical therapy policy benefits and limitations. All charges not covered by your insurance company are your financial responsibility.

Our billing office will make every effort to help you understand your physical therapy benefits, limitations and personal financial responsibility. Do not hesitate to ask if you need help understanding your policy coverage or billing charges. Our billing provider is Sirius Medical Billing.

Financial Responsibilty: Insurance co-payments, deductibles and coinsurances are due at each visit. Any portion of your treatment that is not covered by your insurance becomes your financial responsibility.

Payment Options: We accept personal checks, cash, Visa and MasterCard. A $25 fee will be charged for all checks returned due to insufficient funds.

Scheduling: Please consider your schedule before making appointments so that you can commit to full participation in physical therapy and be sure that you are available to attend all scheduled appointments. Physical therapy typically requires multiple visits to bring about change in your condition.

Missed Appointments: When a schedule conflict occurs we are happy to reschedule your appointment; however, we will enforce our policy of $50 for no shows and cancels without 24 hours notice. If you fail to show for 2 consecutive sessions, we may discharge you from physical therapy. If your insurance is Labor & Industry your claims manager will be notified about the missed visits, and you will be discharged.

Supplies: Supplies purchased by the patient are payable at the time they are received. We will provide you with a receipt in case you are eligible to receive reimbursement from your insurance company.

Workers Compensation Claims: We will bill your open, approved worker’s compensation claim. Please be advised that in the event that your claim is denied, you are financially responsible for all charges.

Non-Discrimination: Admission to our clinic is non-discriminatory for services rendered, regardless of race, color, national origin, disability or age. All clients who come to our clinic for services are protected against discrimination assured by Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975.